Shipping Policy

Effective date: April 14, 2025
Last updated: April 14, 2025

1. Where we ship

We ship to addresses in the United States, Canada, and Australia.

We do not currently ship to any other country. If your country is not listed at checkout, we are not able to deliver to you yet.

If you are shipping to a PO Box or to a military address (APO, FPO, or DPO), write to us before you order so we can confirm we can deliver there.

2. When your order arrives

Estimated delivery: 9-11 days from the day you place your order, for addresses in the United States.

For Canada and Australia we do not quote an estimated window yet, because we would rather say nothing than give you a number we cannot stand behind. Your order is produced and shipped on the same schedule as every other order, you get a tracking number when it leaves, and if we cannot ship it within 30 days of your purchase we will email you and you can cancel for a full refund.

Delivery times are estimates based on how long our orders have taken to reach customers, not guaranteed delivery dates. We do not promise a specific calendar date, and we will not tell you an order will arrive on a day we cannot commit to.

Orders placed on a weekend or a public holiday start on the next business day. Delivery times may run longer in November and December, and during severe weather or carrier disruptions. Where we know in advance that a period will be slower, we say so on the website.

3. Shipping cost

United States: free on orders over $50. Below that, shipping is $3.90 per order.

Canada: $5.90 per order.

Australia: $12.90 per order.

The full cost of your order, including shipping and any applicable tax, is shown at checkout before you pay. There are no charges added after you place your order.

4. If your order is delayed

If we cannot ship your order within the time stated above, we will email you before the estimated delivery window ends. That email will give you a revised date and two options: you can agree to the new date, or you can cancel your order for a full refund.

If you cancel, we will refund you in full. Refunds are issued to your original payment method within seven business days, or within one billing cycle if you paid by credit card.

If your order has not shipped within 30 days of purchase, you can cancel it for a full refund.

5. Tracking your order

When your order leaves for delivery, we email you a tracking number. If you have not received that email within the estimated delivery window, check your spam folder first, then write to us at support@throw-blankets.com.

Tracking information is provided by the carrier. It can take up to 48 hours after you receive the email before the tracking page shows any movement. That gap is normal and does not mean your order is lost.

6. Orders that arrive in more than one package

If you order more than one blanket, your order may arrive in separate packages on different days. You are not charged anything extra when this happens. Each package has its own tracking number.

7. Wrong or incomplete addresses

Double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we can reship it, but you'll be responsible for the second shipping cost.

If you notice a mistake in your address, write to us at support@throw-blankets.com within 24 hours of placing your order. After that, we may not be able to change it.

8. Orders that do not arrive, or arrive damaged

If your order never arrives, or arrives damaged, misprinted, or different from what you ordered, our Returns and Refunds policy tells you what we do and how to reach us.

9. Taxes and import charges

Any tax that applies to your order is calculated and shown at checkout before you pay.

For orders delivered outside the United States, import duties, taxes, or customs fees may be charged by your country's authorities when your order arrives. Those charges are set by your government, not by us, and they are not included in the price you pay at checkout. Contact your local customs office if you want to know what applies before you order.

10. Changes to this policy

We may update this policy. When we do, we will change the "Last updated" date at the top of this page. The version in force when you place your order is the one that applies to that order.

11. How to reach us

Write to support@throw-blankets.com. We reply within one business day.